Citizens often don't report issues to governments because they aren't sure their feedback will lead to change, creating a disengagement dilemma. This cycle can ultimately hinder government effectiveness.
📍 Context: Uganda's solid waste services
participants recruited through community nomination or leader recognition didn't increase reporting rates significantly. 📍 The Fix: Timely government responsiveness did work—but only for early recruits and those who'd been reporting the longest.
✅ Key Finding: Responsiveness sustained citizen participation over several months, boosting information flows essential to good governance.
💡 Why It Matters: This highlights how governments can overcome barriers to citizen feedback by ensuring timely action. Regular responsiveness helps maintain trust.
